How to contact the Hosting Support Service?

Our Support Service will provide qualified assistance and answer all your questions during business hours (from 9:00 to 18:00 Kyiv time).

Why technical support is not around the clock?

The whole thing is the high cost and quality of such support. Remuneration of night workers must be at least 150% of the salary of a day worker. Companies that provide technical support 24/7 include the additional cost of these services in the tariffs. We strive to ensure the maximum quality and availability of our services. Therefore, please try to ask all urgent questions before 18:00.

How to apply?

There are several ways:

Method 1. Use the form in the personal account.

Click on the "Support" link in the right menu. In the center you will see a concise button "Create a new query". Click it and a form will open to create a new query.

After submitting the form, you will be directed to the ticket page, where you can ask additional questions at any time.

You can close the appeal if you have dealt with the question of whether it is no longer relevant.

Below this form will show your questions and answers from our specialists.

Method 2. Good old Email.

For questions via e-mail you can always use our e-mail support@m-host.net .

Method 3. Communication via Viber or Telegram messengers.

Please understand that technical support is provided during working hours from 9 am to 6 pm and ask for help in case of urgent need.

To communicate in Viber or Telegram, use the following contact: